Refund and Returns Policy

Last updated: September 29, 2026

We want you to be happy with your order. This policy explains how returns and refunds work at Peptide Labs.

Return window

You can return an item within 10 days of delivery.

Condition of returned items

For health and safety reasons, supplements and hemp CBD products can only be returned unopened, with the original seal intact, in their original packaging.

How to start a return

• Contact us by phone at +1 331-217-3457 or through our contact page within 10 days of delivery, with your order number and the item you want to return.
• We will reply with return instructions.
• Please do not send items back before contacting us, so we can match the parcel to your order.

Return shipping

If you are returning an item because you changed your mind, the return shipping cost is your responsibility. If an item arrived damaged or we sent the wrong product, we will cover the return and send a replacement or a full refund, whichever you prefer.

Refunds

Once we receive and inspect the returned item, we will confirm by email and refund the item price to your original payment method. Shipping is free on every order, so there are no original shipping charges to refund.

Damaged, defective or incorrect items

If an order arrives damaged, defective or incorrect, contact us within 10 days of delivery with your order number and photos, and we will make it right.

Items that cannot be returned

• Opened or used products, or products with a broken seal.
• Items returned more than 10 days after delivery.

Questions

For any question about returns or refunds, contact us:

Peptidelabs, 1001 Court St, Pekin, IL 61554, United States
Phone: +1 331-217-3457
Online: our contact page